FAQ | Paint By Numbers Paradise

How can we help you?

FAQ

Delivery & Order

When will I receive my order?

The processing of your order, the manufacturing of the products and the delivery (free of charge) require our team a delay of 15 to 30 working days maximum. We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

How can I track my package?

You can track the progress of your order by clicking on the following link: Parcel Tracking

How much does delivery cost?

We deliver our products all over the world. There is no minimum quantity required per order and all our deliveries are free of charge (except for DOM-TOM).

My order is not complete

If your order includes several items, it is possible that they will be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.

I did not receive my order

Do not hesitate to contact us by email at hello@paint-by-numbers-paradise.com : our team will do its best to meet your expectations.

Cancellation & Return

Can I change my order?

Yes, as long as your order is not "in process".

Can I cancel my order?

Do not hesitate to contact us by email at hello@paint-by-numbers-paradise.com : our team will do its best to answer your needs !

I wish to return an item

Our products undergo strict quality controls before each shipment. However, if your products have any kind of manufacturing defect,

please send us a picture of the product in question (in the original packaging if possible) to hello@paint-by-numbers-paradise.com with your order number. To qualify for a return, your item must be unused and in the same condition as you received it.

Security

What payment methods do you accept?

Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe.

We accept:

- Credit cards

- Debit cards

Our online payment services:

- Paypal*

- G2A Pay *


*Paypal - As a banking institution in the European Union, PayPal offers you more than 10 years of experience in secure online payments. It is simple, fast, free and recognized worldwide for its efficiency.

*G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you a maximum of payment possibilities.

Your bank or credit card information will not be given to us in any case. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Is my information secure?

Yes !

The "HTTPS" in our store URLs is a testament to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and
to protect you from any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an
"s" which means "secure" and which is added to the "http" protocol on the website in the address bar.

Other Questions

How can I order a product?

We make it as easy as possible for you to order.

1 - You select the desired product(s)

2 - Click on "add to cart"

3 - Click on the shopping cart icon at the top right (your "cart") to finalize purchases.

We also offer you the possibility to create an account to make the process even easier.

Can I combine my discount codes?

No. Except in exceptional cases, we only accept one discount code per order.

I received an import tax

Paint By Numbers Paradise ships its products worldwide legally. However, the buyer is responsible for the import taxes of their country, we decline any responsibility.

Bulk Order

If you wish to order in bulk, please email our team at hello@paint-by-numbers-paradise.com.